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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Delivery and Shipping Times
FREE SHIPPING Australia Wide ON MOST ITEMS OVER $30, all orders are carefully packed with bubble wrap, cardboard, fragile tape and padded bags.
Orders are shipped every second working day (excluding Public Holidays) so you get your order ASAP! Allow 5 to 20 business days if in WA/NT or TAS. Postage is via Australia Post or couriers; all goods may require a signature. If no one is present to sign for the delivery, it maybe left in a Safe Place. Also you may need to collect your goods from your local post office or courier depot. We will not pay for a second drop to address. Thank you for your business!
Return or refund Policy
If there is anything unsatisfactory with your product please let us know via email or phone, we will be happy to help resolve any problems. Our aim is for every customer to be 100% satisfied.
Returns Accepted within 7 days must be approved by CLS.
Change of mind/bought wrong item? Buyer Pays return Postage, Part Refund offered – Postage does cost us to send to you.
We at Camping Leisure Supplies offer top support to our all customers, if you have any product or customer support issues, please contact us ASAP.
We will endeavour to satisfy your issues as quickly as possible.
Our aim is for every customer to be 100% satisfied.
So please contact us for any assistance, we are here to help.
Please contact us by phone or email.
We offer Secure and easy payments, Via PayPal, Direct Bank Deposit, Visa Card, After Pay and Payment on Pick up.